[Remote-Position] Teleperformance  Customer Service
Unlock your potential with a new role at workwarp as a Teleperformance  Customer Service Representative- Tethered- Within 50 Miles Of Richmond, VA  Richmond, VA! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.   Job title: Customer Service Representative- Tethered- Within 50 miles of Richmond, VA
Company: Teleperformance...
Job description: Category : Customer Service/Support
Why YouÂll Choose Us
Teleperformance is a strategic partner to the worldÂs leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
 Paid Training
 Competitive Wages
 Full Benefits (Medical, Dental, Vision, 401k and more)
 Paid Time Off
 Employee wellness and engagement programs
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
 Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
 Calmly attempt to resolve and de-escalate any issues
 Escalate interactions when necessary and appropriate
 Respond to requests for assistance and/or possible processing payments
 Track all call related information for auditing and reporting purposes
 Provide feedback on call issues
 Upsell if required
What WeÂre Looking for
 High School Diploma or equivalent
 IT/Network certifications/degrees preferred
 18 years of age or older
 Proven call center experience
 Typing 25 WPM
 Proficient in PC operation and navigation
 Entry-level network troubleshooting
 Ability to set up home Wi-Fi network
 Ability to set up and configure a router or switch
 Core proficiency with a laptop or desktop computer
 Able to work independently
 Have excellent communications skills, both oral and written
 Ability to work in a constantly changing and fast paced environment
 Ability to stay composed and objective
 Strong listening skills
 Ability to work remotely in a virtual team environment
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. ThatÂs why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Expected salary:
Location: Richmond, VA
Apply for the job now!
[ad_2 Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Company: Teleperformance...
Job description: Category : Customer Service/Support
Why YouÂll Choose Us
Teleperformance is a strategic partner to the worldÂs leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
 Paid Training
 Competitive Wages
 Full Benefits (Medical, Dental, Vision, 401k and more)
 Paid Time Off
 Employee wellness and engagement programs
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
 Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
 Calmly attempt to resolve and de-escalate any issues
 Escalate interactions when necessary and appropriate
 Respond to requests for assistance and/or possible processing payments
 Track all call related information for auditing and reporting purposes
 Provide feedback on call issues
 Upsell if required
What WeÂre Looking for
 High School Diploma or equivalent
 IT/Network certifications/degrees preferred
 18 years of age or older
 Proven call center experience
 Typing 25 WPM
 Proficient in PC operation and navigation
 Entry-level network troubleshooting
 Ability to set up home Wi-Fi network
 Ability to set up and configure a router or switch
 Core proficiency with a laptop or desktop computer
 Able to work independently
 Have excellent communications skills, both oral and written
 Ability to work in a constantly changing and fast paced environment
 Ability to stay composed and objective
 Strong listening skills
 Ability to work remotely in a virtual team environment
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. ThatÂs why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Expected salary:
Location: Richmond, VA
Apply for the job now!
[ad_2 Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now