[Remote-Position] Sr Guest Experience Specialist
Shape the future with us at workwarp. We need a Sr Guest Experience Specialist! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, weÂre the largest full-service vacation rental company in North America thanks to the people who give us their best every day. YouÂll fit right in here if youÂre curious, entrepreneurial, and thrive in a rapid-growth environment.
What weÂre looking for
Are you driven to provide memorable customer experiences and have a passion for vacations? Are you solution-oriented and interested in working for a company that knows success includes contributing to a team, and a company committed to elevating the customer experience by helping guests create life-long memories?
Vacasa is looking for creative, skilled, and empathetic Guest Experience Agents that can successfully bridge the gap of at home casualness with the experience our guests demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and... accountability. If youÂre confident you could be a contributor in a self-driven, metrics focused environment that offers a hassle-free commute, comfort, and convenience this may be the opportunity for you.
NOTE: This position is 100% remote: Full-time; Weekends Required. Must work at least one weekend day, likely Sundays. Also needs to be flexible to start shift mid to late afternoon & ending mid to late evening.
Compensation
 $17.50 - $18.50 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
What youÂll do
As a Guest Experience Agent, youÂll be the face of Vacasa as you handle inbound calls, emails, chats, and texts for North AmericaÂs largest vacation rental manager. With over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management. YouÂll assist our guests, field operations teams and owners from various areas of our operations.
YouÂll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field teams, and handling potentially escalated situations. YouÂll be responsible for helping every guest you work with create a better life-long memory. YouÂll do all of this alongside an amazing team that has honed the craft of being a dispersed team that works together even though we are physically apart.
What youÂll need
 Passion for customer service and ownership of the customer experience
 Ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of a 24/7 business. (However, we love set schedules so you can schedule life around work or the other way around)
 Have the ability to make decisions that are in the best interest of Vacasa and the guest, bridging the gap for guest understanding while displaying empathy
 Have the ability to learn on the fly and follow along with real-time information
 Superior verbal and written communication skills
 Tech-savvy - youÂre going to be on a computer workstation all shift every shift, you need to be really comfortable with this idea
 A home office environment that includes:
 A private workspace with the ability to eliminate outside distractions
 A desk and an ergonomic chair
 High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
 Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying
 Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY
What youÂll get
 Health/dental/vision insuranceÂ100% coverage option based on hours worked
 Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
 Health & Dependent Care Flexible Spending Accounts based on hours worked
 Paid vacation & sick days
 Employee Assistance Program
 Career advancement opportunities
 Employee discounts
 All the equipment youÂll need to be successful
 Great colleagues and culture
 Please visit our careers page to review our full benefits offerings
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, weÂre the largest full-service vacation rental company in North America thanks to the people who give us their best every day. YouÂll fit right in here if youÂre curious, entrepreneurial, and thrive in a rapid-growth environment.
What weÂre looking for
Are you driven to provide memorable customer experiences and have a passion for vacations? Are you solution-oriented and interested in working for a company that knows success includes contributing to a team, and a company committed to elevating the customer experience by helping guests create life-long memories?
Vacasa is looking for creative, skilled, and empathetic Guest Experience Agents that can successfully bridge the gap of at home casualness with the experience our guests demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and... accountability. If youÂre confident you could be a contributor in a self-driven, metrics focused environment that offers a hassle-free commute, comfort, and convenience this may be the opportunity for you.
NOTE: This position is 100% remote: Full-time; Weekends Required. Must work at least one weekend day, likely Sundays. Also needs to be flexible to start shift mid to late afternoon & ending mid to late evening.
Compensation
 $17.50 - $18.50 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
What youÂll do
As a Guest Experience Agent, youÂll be the face of Vacasa as you handle inbound calls, emails, chats, and texts for North AmericaÂs largest vacation rental manager. With over 26,000 homes, condos, apartments, tiny trailers, and maybe an occasional boat under management. YouÂll assist our guests, field operations teams and owners from various areas of our operations.
YouÂll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field teams, and handling potentially escalated situations. YouÂll be responsible for helping every guest you work with create a better life-long memory. YouÂll do all of this alongside an amazing team that has honed the craft of being a dispersed team that works together even though we are physically apart.
What youÂll need
 Passion for customer service and ownership of the customer experience
 Ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of a 24/7 business. (However, we love set schedules so you can schedule life around work or the other way around)
 Have the ability to make decisions that are in the best interest of Vacasa and the guest, bridging the gap for guest understanding while displaying empathy
 Have the ability to learn on the fly and follow along with real-time information
 Superior verbal and written communication skills
 Tech-savvy - youÂre going to be on a computer workstation all shift every shift, you need to be really comfortable with this idea
 A home office environment that includes:
 A private workspace with the ability to eliminate outside distractions
 A desk and an ergonomic chair
 High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
 Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying
 Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY
What youÂll get
 Health/dental/vision insuranceÂ100% coverage option based on hours worked
 Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
 Health & Dependent Care Flexible Spending Accounts based on hours worked
 Paid vacation & sick days
 Employee Assistance Program
 Career advancement opportunities
 Employee discounts
 All the equipment youÂll need to be successful
 Great colleagues and culture
 Please visit our careers page to review our full benefits offerings
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now