[Remote-Position] Senior Application Support Analyst
Let's build something amazing together. We're looking for a Senior Application Support Analyst! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary. Â Â Description:
 Elite Technology is a leading technology company helping law firms improve operational effectiveness.
 The Senior Support Analyst provides advanced technical consultative Application Support.
 Assist customers in effectively utilizing the Elite software to meet business objectives.
 Lead mentoring and shadowing sessions for peers.
 Collaborate with team for timely resolution of customer issues.
Requirements:
 BachelorÂs degree or equivalent experience
 5+ years technical, financial and/or related customer Support service experience in a software environment
 Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
 Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
 Excellent organizational, time management, multitasking, written and verbal communication skills
 Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment.
 Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
 Elite software experience required.
Benefits:
 Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
 Comprehensive Healthcare Coverage (Health, Dental, Vision)
 Retirement Savings Plan with an Employer Contribution
 Professional Development Opportunities
 Time Off
 Wellness Initiatives Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
 Elite Technology is a leading technology company helping law firms improve operational effectiveness.
 The Senior Support Analyst provides advanced technical consultative Application Support.
 Assist customers in effectively utilizing the Elite software to meet business objectives.
 Lead mentoring and shadowing sessions for peers.
 Collaborate with team for timely resolution of customer issues.
Requirements:
 BachelorÂs degree or equivalent experience
 5+ years technical, financial and/or related customer Support service experience in a software environment
 Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce
 Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems
 Excellent organizational, time management, multitasking, written and verbal communication skills
 Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment.
 Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.
 Elite software experience required.
Benefits:
 Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)
 Comprehensive Healthcare Coverage (Health, Dental, Vision)
 Retirement Savings Plan with an Employer Contribution
 Professional Development Opportunities
 Time Off
 Wellness Initiatives Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now