[Remote-Position] Distribution Customer Service Representative
Job Highlights:Company: WorkwarpCompensation: a competitive salaryPosition: Distribution Customer Service RepresentativeLocation: RemoteStart Date: Immediate openings available  Overview
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service... Supervisor or Office Manager.
Responsibilities
 Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
 Processes and inputs all customer orders
 Produces stock reports to check for product availability
 Produces all related paperwork and necessary information required for customer work orders
 Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
 Provides follow up with other departments to ensure service standards are being met
 Assures proper invoicing of accounts by verifying computer generated invoices
 Prepares shipping and tracing information to customers as required
 Maintains damage records and back order logs
 Communicates customer feedback to management including any signs of dissatisfaction
 Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
 Oversees all paperwork associated with orders and maintain the corresponding files
 Maintains current and accurate procedure manual, which details the processing requirements for each account
Qualifications
 HS diploma or equivalent required
 Strong computer knowledge including MS Office applications
 Basic typing skills
 Familiarity with 10-key
 Shipping software systems including UPS and Federal Express
 Excellent oral and written communication skills
 Excellent customer service skills
 Must be able to work in varying facility conditions.
 Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $18.00 HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $1.00 HOUR based on shift work.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorÂs legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
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The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service... Supervisor or Office Manager.
Responsibilities
 Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
 Processes and inputs all customer orders
 Produces stock reports to check for product availability
 Produces all related paperwork and necessary information required for customer work orders
 Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
 Provides follow up with other departments to ensure service standards are being met
 Assures proper invoicing of accounts by verifying computer generated invoices
 Prepares shipping and tracing information to customers as required
 Maintains damage records and back order logs
 Communicates customer feedback to management including any signs of dissatisfaction
 Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
 Oversees all paperwork associated with orders and maintain the corresponding files
 Maintains current and accurate procedure manual, which details the processing requirements for each account
Qualifications
 HS diploma or equivalent required
 Strong computer knowledge including MS Office applications
 Basic typing skills
 Familiarity with 10-key
 Shipping software systems including UPS and Federal Express
 Excellent oral and written communication skills
 Excellent customer service skills
 Must be able to work in varying facility conditions.
 Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $18.00 HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $1.00 HOUR based on shift work.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorÂs legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-426 Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now