[Remote-Position] Customer Service Representative I
Ready to make a real impact? We're hiring a Customer Service Representative I! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Â Â A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customerÂs needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.
The responsibilities of the position include, but are not limited to:
 Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
 Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
 Scheduling delivery appointments and handle re-consignments
 Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
 Ensuring the accurate billing of shipments
 Compiling and delivering custom reports; performing daily audits of reports
 Documenting all customer interactions for follow up and record keeping purposes
 Assisting customers with ÂMy Pyle registration and utilization of our web site
 Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, ÂMake Busy %, Contacts per Hour)
To be qualified for this position, you must possess the following:
 Experience in a fast-paced work environment; strong attention to detail
 Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
 Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
 Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
The following skillsets are preferred, but not required:
 Minimum 1 year of prior customer service experience
Why Pyle?
 Medical, Dental, Vision and Life Insurance
 Short Term and Long Term Disability
 Wellness Program for yearly benefits discount
 Paid Vacation and Personal Time
 401(k) with Company match
 Weekly pay via Direct Deposit
For a full job description associated with this posting, please contact A. Duie PyleÂs Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.
The responsibilities of the position include, but are not limited to:
 Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
 Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
 Scheduling delivery appointments and handle re-consignments
 Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
 Ensuring the accurate billing of shipments
 Compiling and delivering custom reports; performing daily audits of reports
 Documenting all customer interactions for follow up and record keeping purposes
 Assisting customers with ÂMy Pyle registration and utilization of our web site
 Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, ÂMake Busy %, Contacts per Hour)
To be qualified for this position, you must possess the following:
 Experience in a fast-paced work environment; strong attention to detail
 Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
 Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
 Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
The following skillsets are preferred, but not required:
 Minimum 1 year of prior customer service experience
Why Pyle?
 Medical, Dental, Vision and Life Insurance
 Short Term and Long Term Disability
 Wellness Program for yearly benefits discount
 Paid Vacation and Personal Time
 401(k) with Company match
 Weekly pay via Direct Deposit
For a full job description associated with this posting, please contact A. Duie PyleÂs Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now