[Remote-Position] Contact Center Associate
workwarp is looking for a passionate Contact Center Associate! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience. Â Â Contact Center Associate
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM Â 8:00 PM EST
SAT 10:00 AM Â 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
 Assist with approximately 60-80 inbound calls daily
 Place outbound follow-up calls
 Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
 Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
 Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
 Participate in contact center fraud prevention and awareness.
Requirements:
 Must have stable recent employment history
 Must have experience with high volume call center, meeting KPIs
 Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
 Must have ethernet connectivity (no WiFi) in a private, designated workspace
 No previous commitments first (90) days
 Must be open to overnight travel events 2x yearly
 High school diploma or equivalent required
 Background check required
 Drug screening required
 Credit check required
 Education verification required
 Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM Â 8:00 PM EST
SAT 10:00 AM Â 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
 Assist with approximately 60-80 inbound calls daily
 Place outbound follow-up calls
 Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
 Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
 Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
 Participate in contact center fraud prevention and awareness.
Requirements:
 Must have stable recent employment history
 Must have experience with high volume call center, meeting KPIs
 Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
 Must have ethernet connectivity (no WiFi) in a private, designated workspace
 No previous commitments first (90) days
 Must be open to overnight travel events 2x yearly
 High school diploma or equivalent required
 Background check required
 Drug screening required
 Credit check required
 Education verification required
 Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now