[Remote-Position] Chat Associate (Global)
Core Information:Compensation: a competitive salaryCompany: WorkwarpLocation: RemoteStart Date: Immediate openings availablePosition: Chat Associate (global)Â Â Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. WeÂve been featured on YCÂs Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
Overview
Our Chat Associates on the Worker Operations Team play a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to balance risk mitigation and deliver exceptional customer experiences masterfully. They repeatedly ask Âwhy until they reach the root cause of issues and go the extra mile to solve our customerÂs problems. Curiosity, empathy, and strong communication skills are essential.
Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times.
Responsibilities
 Communicate with customers via telephone, live chat, and web communication channels
 Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers problems
 Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
 Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
 Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
 Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
 Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard HealthÂs partner facilities and professionals
 Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Must haves
 Must be proficient in English/English is a first language
 +2 years of customer support experience
 +2 years of providing telephonic customer support
 +2 years of Zendesk or any CRM experience
 Ability to resolve customer issues with empathy and action
 Exceptional written and verbal communication skills
 Ability to work as part of multidisciplinary teams
 Comfortable handling ambiguous situations and adaptable to constant change
 Possess an ÂI can handle anything mentality
 Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
 Exceptionally detail-oriented
 Ethical and unbiased integrity and decision-making abilities
 A positive mindset that elevates the entire team
System Requirements
 Minimum 15Mbps wired internet connection
 Minimum i5 processor or equivalent
 Minimum 12GB Ram
 Quiet working environment
 Steady power and internet connection. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. WeÂve been featured on YCÂs Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
Overview
Our Chat Associates on the Worker Operations Team play a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to balance risk mitigation and deliver exceptional customer experiences masterfully. They repeatedly ask Âwhy until they reach the root cause of issues and go the extra mile to solve our customerÂs problems. Curiosity, empathy, and strong communication skills are essential.
Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times.
Responsibilities
 Communicate with customers via telephone, live chat, and web communication channels
 Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers problems
 Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
 Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
 Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
 Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
 Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard HealthÂs partner facilities and professionals
 Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information
Must haves
 Must be proficient in English/English is a first language
 +2 years of customer support experience
 +2 years of providing telephonic customer support
 +2 years of Zendesk or any CRM experience
 Ability to resolve customer issues with empathy and action
 Exceptional written and verbal communication skills
 Ability to work as part of multidisciplinary teams
 Comfortable handling ambiguous situations and adaptable to constant change
 Possess an ÂI can handle anything mentality
 Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
 Exceptionally detail-oriented
 Ethical and unbiased integrity and decision-making abilities
 A positive mindset that elevates the entire team
System Requirements
 Minimum 15Mbps wired internet connection
 Minimum i5 processor or equivalent
 Minimum 12GB Ram
 Quiet working environment
 Steady power and internet connection. Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now