[Remote] Plan Sponsor Support, Manager Remote

Note: The job is a remote job and is open to candidates in USA. CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Plan Sponsor Support Manager oversees the management and leadership of the plan document drafting team, focusing on client expectations, regulatory compliance, and enhancing customer experiences. Responsibilities • Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests • Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery • Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence • Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction • Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty • Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes • Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols • Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization • Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services Skills • Minimum 5 years' experience in plan setup, benefits administration, account management, operations, and/or enrollment • Health insurance or TPA experience • Proven leadership experience leading a team • Strong cross collaboration and communication skills • Adept at execution and delivery (planning, delivering, and supporting) skills • Adept at business intelligence • Adept at problem solving and decision-making skills • Adept at collaboration and teamwork • Adept at growth mindset (agility and developing yourself and others) skills • Post secondary /high school education or specialized training, relevant professional work experience Benefits • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility Company Overview • CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is Apply tot his job