IT Continuous Educator-New Jersey Ave. Hybrid position

Unity Health Care is seeking an IT Continuous Educator to support the training needs of their Community Connect model. The role involves collaborating with operations and IT to ensure workflow adoption and satisfaction, as well as engaging in various educational initiatives and onboarding processes.ResponsibilitiesSupport all CACHC Epic and associated third party education initiatives by maintaining the proper education, understanding of user roles, and establishing relationships with IT and operational managersSupport CACHC IT installations by:Attend virtual early education sessions hosted by End User Training Services to understand the workflowsJob shadow users to learn their specific rolesSupport managers in their areas with role analysis and review Epic Foundation System and other third-party materialsUnderstand and identify the user impact of decisions made in workgroups and the change management neededEngage in designated meetings with focus on educational tasks, taking note of changes from existing processes early in the implementation, and later serving as a liaison between clinical and non-clinical managers, and workgroup leads for any needs, concerns, or escalationsPlan for readiness activities and communication to ensure all necessary information is appropriately addressedReview readiness materials to gain appropriate context on key changes for operationsWork with analysts to update and review tipsheets and Quick Start GuidesPrepare designated facilitators to lead Day-in-the-Life activities; support and assist as neededPrepare for Super User training by updating Super User Packets and associated materialsSupport Day User Settings Labs and run labs for providers who test out of classroom instructionWork with the Project and Training Manager, area leads, and Epic to develop plan for Thrive and new hire trainingSupport Go-Live command center by noting areas for retraining. Facilitate daily huddles with IT and Super UsersRound with providers and users for remediation and efficiency training using feedback from operational leads and reporting toolsSupport new hire onboarding by creating any necessary localized onboarding checklists or supplemental readiness materialsLead and coordinate meetings with Super UsersAssist in Thrive coordination, marketing, and supportAssist analyst team with maintaining Demo/CRE environment for training workflowsScope training impacts and communicate upcoming changes to Super UsersRound with users following upgradesEngage in designated governance meetings as required to facilitate and follow up on training specific discussions and items respectivelySkillsAn associate's degree is requiredMinimum of one year healthcare (ambulatory and/or FQHC preferred) operational experience, with a strong understanding of healthcare IT systems and technologiesExcellent verbal and written communication skills, with the ability to educate and train non-technical stakeholdersStrong organizational skills, capable of managing multiple projects simultaneously and adapting to changing prioritiesAbility to work effectively with staff that have a wide range of seniorityActs as an organizational change agent for IT project and training initiativesCapacity to manage multiple competing objectivesA bachelor's degree is preferredA prior role with education/training aspects preferredCompany OverviewUnity Health Care provides a full range of health and human services to meet the needs of communities. It was founded in 1985, and is headquartered in Washington, District of Columbia, USA, with a workforce of 1001-5000 employees. Its website is http://www.unityhealthcare.org.Company H1B SponsorshipUnity Health Care has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 2 in 2023, 4 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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