[Remote] Patient Advocate Level I
Note: The job is a remote job and is open to candidates in USA. Medata is a company focused on delivering exceptional support to clients, and they are seeking a Patient Advocate Level I to enhance client loyalty and referrals. The role involves providing valuable support to callers, communicating effectively with Adjusters and Nurse Case Managers, and ensuring a positive customer experience.ResponsibilitiesMake outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are metUnderstand MedRisk’s interdepartmental procedures, policies and comply with themMeet MedRisk’s Department goals for Quality and Quantity of work inputComplete special projects or tasks as assigned by the supervisorProvide best in class customer service to all callersWork on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluationsSkillsExcellent communication skillsSelf-motivatedStrong work ethicAbility to multi task in a fast paced environment and to work independentlyDetail oriented, time management and solid organizational skillsAbility to think criticallySolid MS Word, Excel and Outlook experienceStrong data entry skillsBachelor's DegreeCompany OverviewMedata is a computer software company specializing in medical bill review software and medical bill review software. It was founded in 1975, and is headquartered in Irvine, California, USA, with a workforce of 201-500 employees. Its website is http://medata.com.
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