Remote- Patient Access Representative, Contact Center
About the position Responsibilities • Serve as the first point of contact for patients, providing exceptional customer service and compassion. • Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients. • Ensure accurate patient data is obtained and populated in the patient record. • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency regulations. • Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships. Requirements • 1-3 years of clerical experience preferred. • Experience with medical terminology and insurance plans preferred. • High school diploma required; some college education is helpful. • Ability to communicate effectively both orally and in writing, with excellent telephone etiquette. • Strong organizational skills and attention to detail. • Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy. • Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard. Benefits • Comprehensive health, vision, and dental coverage starting from day one. • Paid Time Off (PTO). • Tuition reimbursement. • Employer-matched retirement funds. Apply tot his job