[Remote] Participant Services Agent (11:30am-8pm EST) - Philadelphia & Tampa

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a leading provider of independent, conflict-free retirement solutions. They are seeking a Participant Services Agent to administer and maintain client accounts in a high-volume call center, support operations, and resolve client issues while ensuring compliance with industry regulations. Responsibilities Review, update, maintain, and service client and plan accounts to meet industry policies and regulations Answer incoming operational center calls regarding client account and compliance questions Scrutinize information contained in all types of plan agreements Maintain accurate records and notes to ensure plan requests are completed within regulated timeframes Provide support and direction on operational processes, policies, and timeframes Assist management in identifying and updating ineffective procedures and policies Contribute to department productivity through unit meetings and ongoing training Maintain and file weekly departmental statistical reports Perform general clerical activities including faxing, copying, and filing Support other areas of the department when needed due to high volume or low staffing Perform other assigned duties Skills Bilingual in English and Spanish (written and verbal) Understanding of operations functions and industry rules and regulations for all plan/product types Organizational and time management skills to meet deadlines Reasoning and problem-solving skills Proficiency with standard office equipment and Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) Professional communication skills for interactions at all management levels Ability to work independently and as part of a team Ability to work under pressure from deadlines and changing workflow volume Ability to learn and understand legal documents and various regulations Ability to quickly learn new systems, processes, and skills Ability to read and interpret financial statements Efficient and flexible in detailed tasks in a fast-paced environment Accurate data entry, 10-key by touch, and minimum 30 WPM typing speed Strong customer service skills Reliable in-home WiFi with a minimum internet speed of 50 MBps for individual use Uninterrupted virtual work space and family care arrangements during business hours Benefits 401(k) match Medical, dental, and vision insurance Life insurance Short and long term disability coverage Paid time off Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is