Customer Support Associate

Camber is a company that builds software to improve the quality and accessibility of healthcare. They are seeking a motivated Customer Support Specialist to support Account Managers by handling customer inquiries and optimizing service delivery while enhancing the overall customer experience.ResponsibilitiesDirectly own customer inquiries and investigation requests, resolving cases independently with knowledge documents, macros, or input from cross-functional teamsDiagnose operational and financial issues from our customers, escalating complex cases to appropriate team membersDevelop and maintain Standard Operating Procedures (SOPs) for common customer support scenariosCreate and optimize workflows to streamline customer support processes, with an eye toward improving response timesCollaborate with Account Managers to ensure seamless information handoffs for strategic customer issuesContribute to knowledge base development and maintenance for both internal and customer-facing resourcesWork closely with Implementation, SMB, and Enterprise teams to ensure consistent support throughout the customer lifecycleAnalyze support metrics to identify improvement opportunities and enhance team efficiencySkills1-3 years of customer support experienceStrong problem-solving skillsPassion for helping customers succeedCustomer-first mentality — genuine empathy for customer needs and challengesBias for action — a drive to dive in head-first into ambiguous problemsGrowth mindset — a mentality of approaching unknowns with excitementAptitude for technical learning — an ability to quickly ramp up on new technical and product topicsHealthcare or SaaS experience preferred, particularly in revenue cycle managementBenefitsComprehensive Health Coverage: Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care.Mental Health Support: Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you.Paid Parental Leave: Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care).Financial Wellness: 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees.Time Off That Counts: 18 PTO days per year (plus rollover), plus office closures for holidays, monthly team events, company off-sites, and daily, in-office lunches for our team.Fitness Stipend: $100/month to use on fitness however you choose.Hybrid Flexibility: In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly.Company OverviewVertical SaaS for recurring health, starting with autism It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.camber.health/.



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