[Remote] Operations Support Associate

Note: The job is a remote job and is open to candidates in USA. Doma Technology LLC is focused on simplifying and enhancing the closing process for lenders and real estate professionals. The Operations Support Associate role involves supporting the title team through effective handling of lender communications and ensuring smooth transaction processes. Responsibilities Learn to use our title production software, and complete corresponding actions within it Serve as the primary point of triage for inbound emails requiring manual review As familiarity and performance are demonstrated, support phone communications Conduct quality review of all documents for signatures Identify documents for needed actions as per Lender Instructions Sort and file necessary documents for recording Facilitate the management of secured emails Skills 1+ years of experience in title & escrow needed Excellent phone, email, face-to-face and remote communication skills The ability to multitask and focus as required and to be proactive Ability to thrive in a fast-paced, metrics-driven work environment Extreme attention to detail and organizational skills Open minded to process changes, continuous system updates and enhancements Have a driven, positive attitude and ability to work as a team player Proficient in using various computer programs and ability to navigate educational, company-provided resources Benefits Medical/dental/vision insurance 401(k) Generous vacation time Paid bonding leave Work/Life Balance - We encourage taking Paid Time Off (PTO)! 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment Health Savings Account (HSA) 401K with company match program Short-Term & Long-Term Disability Supplemental Life and AD&D Insurance Critical Illness, Injury and Hospital Insurance Company Overview Doma is an insurtech platform that uses machine intelligence to remove friction from residential real estate transactions. It was founded in 2016, and is headquartered in Miami, Florida, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Doma has a track record of offering H1B sponsorships, with 1 in 2024, 2 in 2023, 15 in 2022. Please note that this does not guarantee sponsorship for this specific role.