Manager II Engineering
About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: We're looking for a technically hands-on Manager to lead BHN's global web development team and own delivery of digital programs across our multi-CMS ecosystem. You'll operate as the execution counterpart to a US-based Head of Website, translating roadmap priorities into structured delivery while directly managing a team of India based web developers and external agency partners. This role blends engineering leadership with program management — you're equally comfortable reviewing a Drupal deployment and running a cross-functional sprint review. Responsibilities: Team Leadership Directly manage and develop a team of 3–4 web developers and/or digital specialists Set technical standards, conduct code/QA reviews, and own team capacity planning Partner with US-based marketing leadership on roadmap prioritization and resourcing Web Development & Delivery Own development delivery across Drupal, Webflow, and WordPress environments Lead QA and pre-production reviews covering functionality, UX, SEO, accessibility, and analytics instrumentation Manage external agency relationships, SOWs, SLAs, and deliverable quality Program Management Develop and maintain project plans, RACI matrices, and risk mitigation strategies Manage ticket queues, intake processes, and SLA compliance across global requestors Oversee translation and localization workflows across multiple markets Partner with CRO and analytics teams to implement A/B and multivariate tests Qualifications: 8–12 years in web development or digital technology roles, with at least 3 years in a team lead or people management capacity Strong hands-on experience with Drupal, Webflow, and/or WordPress (theming, configuration, deployment) Proven ability to manage both technical teams and external agency partners Solid PM fundamentals — sprint planning, RACI, risk management, stakeholder communication Familiarity with QA/UAT processes, web accessibility (WCAG), and SEO best practices Preferred Experience in a GCC or US-headquartered global team structure Familiarity with martech integrations (analytics, CRO tools, CDP/CRM) PMP, Scrum Master, or Agile certification Knowledge of CI/CD pipelines, Git workflows, and web performance optimization We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.