Remote Non-Credentialed Veterinary Support Staff

Non-Credentialed Veterinary Support Staff are assigned to different service lines based on our company needs and the applicant's background/experience. Below you will find information on the different service lines and positions we're currently hiring for, as well as information about schedules, training, and pay ranges. Please review and select which position you are most interested in when completing the application. Pet Poison Helpline (PPH) Representative I, Job Description: The PPH Representative is responsible for responding to incoming cases on Pet Poison Helpline and our animal nurse lines via telephone and chat regarding potential toxic exposures, poisonings, and other adverse events or general care inquiries from pet owners. PPH Reps take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. PPH Reps document each case in an electronic record and follow up as necessary to ensure the well-being of the animals. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. PPH Reps must be able to manage cases under pressure and be comfortable talking to people in various emotional states. Full Time Schedule Options: Mid Shift: • Works 40 hours per week; 4 shifts per week, each shift is 10.5 hours long • Shifts will be scheduled between the hours of 10am-10:30pm CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Evening Shift (includes a $2/hour shift differential): • Works 40 hours per week; 4 shifts per week, each shift is 10.5 hours long • Shifts will be scheduled between the hours of 2pm-2:30am CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Veterinary Industry Representative I, Job Description: The Veterinary Industry Representative I (VIR) position is responsible for responding to incoming cases through SafetyCall International via telephone regarding potential adverse events and other questions or concerns from pet owners and veterinary professionals related to various products. The VIR will take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. VIR's document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. VIRs must be able to manage cases under pressure and be comfortable talking to people in various emotional states. Full Time Schedule Options Day Shift: • Works Monday-Friday, 40 hours per week; 5 shifts per week, each shift is 8.5 hours long • Shifts will be scheduled between the hours of 8am-5pm CST. Scheduled start and ends times will vary within that range. • Schedules are issued several weeks in advance. Mid Shift: • Works 40 hours per week; 4 shifts per week, each shift is 10.5 hours long • Shifts will be scheduled between the hours of 10am-10:30pm CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Evening Shift (includes a $2/hr shift differential): • Works 40 hours per week; 4 shifts per week, each shift is 10.5 hours long • Shifts will be scheduled between the hours of 2pm-2:30am CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Float Shift (includes a $3/hr shift differential): • Works 40 hours per week; 4 shifts per week, each shift is 10.5 hours long • Shifts will be scheduled between the hours of 5am-2:30am CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Part Time Schedule Option: Evening Shift: • Works 20 hours per week; 4 shifts per week, each shift is 5 hours long • Shifts will be scheduled between the hours of 3pm-10pm CST. Scheduled start and ends times will vary within that range. • Works every other weekend (both Saturday and Sunday) and rotating holidays • Work weeks run Saturday through Friday. • Schedules are issued several weeks in advance. Training Requirements for all positions/shifts: Full-time and Part-time candidates must be

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