[Remote] NOC Analyst

Note: The job is a remote job and is open to candidates in USA. Akkodis Group Nordics is seeking several NOC Analysts to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role involves detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. Responsibilities Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) Perform health checks and proactive monitoring to identify degradation before customer impact Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows Maintain shift handoff documentation and participate in daily operational standup meetings Escalate incidents appropriately based on severity, customer impact, and technical complexity Document known errors, workarounds, and lessons learned to improve operational knowledge base Skills 1–3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles Experience with monitoring and observability tools (Datadog, Splunk, New Relic, or similar) Familiarity with incident management and ITSM platforms (Jira Service Management, ServiceNow, PagerDuty) Moderate understanding of cloud infrastructure (AWS, Azure, GCP), APIs, and web services, i.e. AWS SysOps Associate certification / equivalent Strong troubleshooting skills and ability to follow technical runbooks under pressure Excellent written and verbal communication skills for incident updates and handoffs Willingness to work rotating shifts including nights, weekends, and holidays (24/7 follow-the-sun model) Experience in healthcare, government, or regulated environments (HIPAA, CMS compliance) ITIL v4 Foundation certification Familiarity with scripting (PowerShell, Python, Bash) for basic automation tasks Experience supporting SaaS or cloud-native applications Understanding of networking concepts (DNS, load balancers, firewalls, SSL/TLS) Benefits Medical Dental Vision Life insurance Short-term disability Additional voluntary benefits EAP program Commuter benefits 401K plan Paid Sick Leave Holiday pay Company Overview Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is