[Remote] National Account Manager – Cigna Healthcare – Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. They are seeking a National Account Manager who will be responsible for the operational performance strategy and execution for clients with over 3,000 employee lives, focusing on service strategy, relationship management, and achieving growth and retention targets. Responsibilities • Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies • Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience • Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service & tools in a retail setting and/or client discussion • Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate • Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc. • Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition • Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.) • Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna • Lead in managing dental reporting requests to include analytics and presentation • Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable • Maintains basic understanding and conceptual application of underwriting principals • Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost • Represents Cigna well in market-based events (client & consultant forums, annual enrollment, etc.) • Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication Skills • College Degree or a minimum of 5+ years equivalent related experience • Proficient knowledge (minimum of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations • Ability to travel within the United States as needed, could be as high as 25% • Ability to obtain appropriate license • Excellent communication, negotiation, influencing skills; exhibits courage • Strategic and financial savvy; ability to partner with NAE to grow book of business • Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results • Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment Benefits • Medical • Vision • Dental • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year • Paid holidays Company Overview • We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is Apply tot his job