[Remote] Member Services Specialist

Note: The job is a remote job and is open to candidates in USA. Daxko is a company that powers wellness to improve lives by helping health and wellness facilities operate efficiently. As a Member Services Specialist, you'll ensure accurate billing, timely revenue recovery, and exceptional member experiences by resolving billing issues and supporting members with care and professionalism. Responsibilities Serve as a trusted point of contact for members via email and inbound/outbound phone calls Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations De-escalate challenging situations and provide thoughtful, solution-oriented support Maintain accurate and up-to-date member financial records Use Daxko software to process billing, reconcile accounts, and generate reports Collaborate with teammates and internal partners to ensure a seamless member experience Meet or exceed weekly, monthly, and quarterly performance goals Participate in team trainings and contribute to ongoing process and service improvements Follow established compliance policies and standard operating procedures Skills Strong communication and interpersonal skills with a focus on active listening A customer-first mindset with patience, empathy, and professionalism Strong problem-solving and critical-thinking abilities Comfort working with computers, multiple systems, and detailed data Ability to manage time effectively and work independently Attention to detail and commitment to accuracy Ability to thrive in a fast-paced, high-volume call center environment High school diploma or equivalent At least 6 months of customer service or related experience Proficiency using a PC Experience with CRM systems (e.g., Salesforce) Bachelor's degree 1+ year of customer service experience Bilingual or multilingual abilities Experience handling escalated customer situations with confidence and care Benefits Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave Casual work environments Remote work Company Overview Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Daxko has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.