[Remote] Marketing Software Specialist

Note: The job is a remote job and is open to candidates in USA. BxB Media is a company that collaborates with HVAC and other home services professionals to build brands and help them grow. They are seeking a Marketing Software Specialist to communicate with clients, provide guidance on software, and create custom workflows and reports to enhance client satisfaction.ResponsibilitiesCommunicating with the client via email and virtual meetings to discuss projects or live-troubleshoot issuesProviding guidance or completing hands-on work in all areas of ServiceTitanCreating Custom Workflows, Reports, and DashboardsAccounting best practices (batches, job costing, etc.)Memberships (recurring services, price book items, automated billing, etc.)Custom Estimates and ProposalsRecommending software configurations to suit the client's needsLeading training on ServiceTitan features or workflows for clientsDocumenting Standard Operating Procedures for workflowsSuccessfully troubleshooting user issuesCoordinating with Support resources to drive completion of open items, including working with ServiceTitan Support, CSM, and other internal departmentsWrite and deliver custom reports for clients, such as end-of-month progress reportsOther duties as assignedSkillsMust have ServiceTitan experienceDispatching SoftwareHome Service ExperienceExcellent customer service experienceCRM database experienceHigh communication via phone and emailExperience with marketing platforms such as Mailchimp or MarketingEdgeBenefitsMedicalDentalVisionEAP401K3.08 hours of accrual of PTO biweekly6 Paid HolidaysCompany OverviewBxB Media | A BDR Company collaborates with HVAC contractors and distributors to help them build great brands to drive profit and growth. It was founded in 2010, and is headquartered in Rochester Hills, Michigan, USA, with a workforce of 51-200 employees. Its website is https://bxbmedia.com.



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