[Remote] Logistics Analyst/Customer Service

Note: The job is a remote job and is open to candidates in USA. Rehrig Pacific Company is seeking a Logistics Analyst to coordinate, administer, and analyze day-to-day operations of their wooden pallet brokerage and direct sales operations. The role involves providing exceptional customer service, accurate administration, and continuous improvement through analytics. Responsibilities Coordinate scheduling and execution of deliveries and trailer swaps with our customers. This could be within RSO locations or through a third-party pallet company Ensure a high level of customer service through consistent and timely communication with customers and both internal and external supply resources Collaborate with Pallet Logistics Manager to address any customer or vendor concerns Develop close working relationship with Rehrig Freight Services and gain a clear understanding of freight arranged pallet deliveries Establish and maintain strong working relationships with our customers and suppliers Assist in acquiring and setting up new customer and vendor accounts Work with pallet vendors nationally to negotiate pricing to service accounts Create accurate sales and purchase orders with Rehrig Pacific’s ERP System, JD Edwards (JDE) See all sales and purchase orders through to completion by confirming and receiving orders in JDE Regularly gather load data pertaining to whitewood core activities from recycling partners, and accurately generate sales and purchase orders within JD Edwards Collaborate with Accounting department to research and resolve any customer or vendor billing issues Evaluate customer and vendor pricing on a quarterly basis to ensure pricing is competitive with the pallet market Generate reports through our ERP system and Microsoft Excel to help evaluate profitability, forecasting, and data integrity Develop recommendations for continuous improvement (process, systems, reporting) Create, review, and distribute monthly activity reports to customers and management Skills Bachelor's degree in business administration or a closely related field of study. Minimum two-year associates degree Basic to Intermediate Microsoft Excel knowledge required Drives results and have excellent customer focus Excellent communicator (verbal & written) with an ability to summarize and communicate information clearly and timely Willingness and ability to travel, however travel will be very limited (<5%) Professional experience in business-to-business customer service preferred Experience with JD Edwards or equivalent ERP system highly preferred but not required Previous experience in pallets, logistics or transportation would be beneficial, however not a requirement Company Overview Rehrig Pacific Company manufactures plastic pallets and containers. It was founded in 1913, and is headquartered in Los Angeles, California, USA, with a workforce of 1001-5000 employees. Its website is