[Remote] Loan Documentation Specialist

Note: The job is a remote job and is open to candidates in USA. Figure is a leading non-bank HELOC lender focused on maximizing the value of homeownership. They are seeking a Loan Documentation Specialist to manage the mortgage and HELOC post-close process, ensuring smooth operations and exceptional customer service throughout the documentation and processing stages.

Responsibilities
• Partner with customer operations and processing to ensure a smooth post close mortgage process
• Provide exceptional customer service to both internal and external customers
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Work independently to prioritize work based on investor delivery expiration and closing dates
• Handle tasks such as printing, signing, notarizing, and recording relevant documents
• Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
• Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
• Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
• Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors
• Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions
• Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps
• Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders
• Process documents for closing appointments as necessary
• Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant
• Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs
• Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance
• Oversee the process for FNMA loan delivery and MERS registration
• Perform additional duties as assigned to support the team and company operations

Skills
• 1+ year of administrative and/ or customer-facing experience
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
• Exceptional customer service skills to work with external customers
• Ability to organize and manage a large pipeline of loans
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack
• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM
• Knowledge of State and County recording requirements and needs

Benefits
• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Company Overview
• Conversion Capital is an asset management firm focused on internet and software investments. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 2-10 employees. Its website is http://www.conversioncapital.com.

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