Remote Call Center Agent
This Work from Home position requires that you live within 60 miles of an HCA Healthcare Hospital (our hospitals are located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Job Summary And Qualifications
The Physician Services Office Scheduler is responsible for answering incoming phone calls, scheduling patient appointments in the registration system, insurance verification, routing calls, and communicating to the appropriate department or physician offices.
• Answering incoming calls in a timely and professional manner.
• Scheduling all patient appointments for the physician practices, including cancellations and changes.
• Insurance verification and verification of patient demographics.
• Selecting accurate insurance carrier plans and informing the patient of any carrier that is out of network.
• Providing Good Faith Estimates upon patient request.
Qualifications Needed
• One year of related experience highly preferred.
• Experience using EClinical Works preferred. Meditech or Cerner is a plus.
• Experience scheduling for physicians' offices highly preferred.
• You must live within 60 miles of an HCA Healthcare hospital.
• This position will require you to be on the phone 95% of your day with incoming calls.
Benefits
Parallon offers a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide targeted solutions such as Medicaid Eligibility for external clients across the country. Parallon has over 17,000 colleagues, serving close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people." – Dr. Thomas Frist, Sr.
We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Job Summary And Qualifications
The Physician Services Office Scheduler is responsible for answering incoming phone calls, scheduling patient appointments in the registration system, insurance verification, routing calls, and communicating to the appropriate department or physician offices.
• Answering incoming calls in a timely and professional manner.
• Scheduling all patient appointments for the physician practices, including cancellations and changes.
• Insurance verification and verification of patient demographics.
• Selecting accurate insurance carrier plans and informing the patient of any carrier that is out of network.
• Providing Good Faith Estimates upon patient request.
Qualifications Needed
• One year of related experience highly preferred.
• Experience using EClinical Works preferred. Meditech or Cerner is a plus.
• Experience scheduling for physicians' offices highly preferred.
• You must live within 60 miles of an HCA Healthcare hospital.
• This position will require you to be on the phone 95% of your day with incoming calls.
Benefits
Parallon offers a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide targeted solutions such as Medicaid Eligibility for external clients across the country. Parallon has over 17,000 colleagues, serving close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people." – Dr. Thomas Frist, Sr.
We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply tot his job
Apply To this Job