[Remote] Learning & Knowledge Specialist

Note: The job is a remote job and is open to candidates in USA. UFG Insurance is seeking a Learning & Knowledge Specialist to support their Learning & Knowledge vision and strategy. This role involves designing and delivering training programs, consulting with business units, and contributing to the overall employee knowledge base.ResponsibilitiesStays current with and adopts evolving practices, trends, and tools in the learning & knowledge fieldIn partnership with key stakeholders, identifies, collaborates, and executes on strategies and tasks that optimize the employee knowledge baseStays current on relevant knowledge and technical skillsProvides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the businessProvides a positive and engaging learning experience when facilitating through appropriate usage of facilitation/training delivery principles, exhibiting positive attitudes and behaviors, creating an inclusive environment for all participants, and through proper management of any inappropriate behaviors during facilitationDemonstrates strategic use of training materials as relevant to the learning outcomesServes as a back-up to other team members’ primary learning contentCreates and updates documentation to verify accuracy and relevanceNavigates complex situations with solution-oriented mindsetServes as the producer/facilitator of virtual or in-person events or training, which includes assisting before, during, and after an event such as practicing presentations beforehand, coordinating breakout rooms, monitoring the chat box, etcCreates and contributes to a culture of excellence and evolution by embracing a growth mindset, challenging the status quo, and continuously seeking ways to improveContributes to and collaborates with team members to plan and execute on identified projects, tasks, processes, behaviors, or other work-related itemsInvestigates basic technical issues in order to troubleshoot, research or triage the issue to the correct department for resolutionSkillsBachelor's degree in education, business or equivalent experienceExperience in planning and organizing training programsExperience using Microsoft 365 SuiteInterpersonal skills with the ability to develop a deep and broad network of influenceAbility to handle confidential information and material with the highest degree of professional responsibility as a segment of the Human Resources departmentTenacious and responds to challenges with a growth mindsetAbility to establish priorities, meet deadlines, and work independently or in a groupStrong communication skills (verbal and written) with the ability to communicate effectively at all levels of the organizationCuriosity regarding new and emerging technologiesDedicated to lifelong learning and growthMust be customer-service orientedStrong partnership and collaboration skillsAble to analyze information and prepare logical recommendationsFeedback-driven and ability to discern and implement constructive feedbackExperience in designing and delivering training for adultsExperience in the insurance industryExperience in project managementPrior claims handling experienceBenefitsAnnual incentive compensationMedical, dental, vision & life insuranceAccident, critical Illness & short-term disability insuranceRetirement plans with employer contributionsGenerous time-off programPrograms designed to support the employee well-being and financial security.Company OverviewThe United Fire Group (UFG) companies join together to offer a range of property/casualty products. It was founded in 1946, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.ufginsurance.com/.



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