[Remote] Lead Business Process Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. The role involves managing customer account reconciliation, collaborating with customers to resolve overdue balances, and identifying opportunities for process improvement and automation. Responsibilities • Responsible for customer account reconciliation of of open receivables • Respond to and collaborate with critical customers to resolve overdue balances, attempting to either collect or negotiate payment • Research invoice and payment/cash application history on large accounts • Ability to perform and oversee tactical tasks performed by third party outsourcer • Collaborate with upstream and downstream Order to Cash teams to resolve billing or payment issues and streamline processes • Identify opportunities for process improvement and automation • Drive end to end process definition and optimization solution implementation • Ability to influence leaders across the business / strong business acumen • Contribute to technology solution innovation • Demonstrate clear understanding of Order to Cash data and processes, including how data impacts the business, how it performs, drives the metrics and reinforces behaviors • Ability to analyze large amounts of data • Monitor credit and collections reporting and identify trends and actionable insights Skills • Bachelor degree required • Minimum 7 years of relevant experience • Familiarity with Oracle Fusion, SalesForce, SAP, Excel • Excellent verbal and written communication skills • Strong techno-functional skills • Ability to work independently • Strong work ethic with analytical and problem-solving skills Company Overview • Cloud Software Group to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Cloud Software Group has a track record of offering H1B sponsorships, with 79 in 2025, 126 in 2024, 105 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job