[Remote] Junior Paralegal / Jnr Escalations specialist

Note: The job is a remote job and is open to candidates in USA. Emmington is an international portfolio of companies focused on improving customer acquisition and driving sustainable growth. They are seeking a proactive Junior Paralegal/ Jnr Escalations specialist to handle customer feedback and resolve concerns effectively in a fully remote role.ResponsibilitiesReview and monitor customer reviews on a daily basisInvestigate and respond to negative reviews in a timely and professional mannerContact customers via phone and email to resolve complaintsDe-escalate tense or sensitive situations with confidence and empathyGuide customers towards a resolution by following company policyStand firm where necessary while maintaining professionalismEscalate matters internally when appropriateEnsure resolutions align with company policies and legal standardsSkillsRelevant qualification and de-escalation backgroundUnderstanding of service agreementsExcellent written and verbal communication skillsConfident, friendly, and professional phone mannerExtroverted and comfortable engaging directly with customersAbility to think critically and respond under pressureStrong conflict resolution and de-escalation skillsHighly organised and able to manage daily review volumesDebt collection experience preferableCompany OverviewEmmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is https://emmington.com.



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