[Remote] Junior IT Administrator

Note: The job is a remote job and is open to candidates in USA. AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. The Junior IT Administrator supports daily IT operations, provides first-line technical support, and assists with device and account management to ensure smooth onboarding and access to company systems. Responsibilities Provision, configure, and maintain company laptops and desktops (Windows & macOS) Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination) Assist with endpoint management using MDM tools (JumpCloud) Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees Troubleshoot hardware, OS, and standard application issues Provide L1 support through the Helpdesk ticketing system Troubleshoot and resolve common IT issues (access, software, devices, connectivity) Escalate complex issues to L2/L3 engineers as needed Ensure timely communication and resolution for end users Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.) Assign and manage access based on defined policies Assist with SSO and MFA setup and troubleshooting Support user lifecycle management processes Assist in administration of cloud platforms (Azure and SaaS tools) Support user-level operations and access troubleshooting Help monitor system health and report issues to senior team members Follow IT security policies and best practices Assist with patching, MFA enforcement, and endpoint compliance Support incident response by gathering information and escalating issues Participate in audit preparation and compliance tasks Maintain and update IT documentation (runbooks, onboarding guides, procedures) Track IT assets and maintain accurate inventory records Follow established IT standards and processes Coordinate with vendors for hardware/software support issues Coordinate device shipments and returns with logistics providers and internal stakeholders Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs Continuously learn and improve technical skills with guidance from senior team members Skills 1–3 years of experience in IT Support, Helpdesk, or Junior IT Administration Basic experience with Windows and macOS administration Familiarity with MDM tools (e.g., JumpCloud or similar) Understanding of identity and access management concepts (SSO, MFA) Experience with Microsoft 365 and common SaaS tools Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting) Strong troubleshooting and communication skills Ability to work in a fast-paced, global environment Must adhere to set internal controls Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role Exposure to Azure or other cloud platforms Familiarity with Atlassian tools (Jira, Confluence) Basic scripting knowledge (PowerShell, Bash, or Python) Bachelor's degree in Information Technology or related field (preferred) Company Overview AutoRABIT is a provider of the Salesforce release management platform for regulated industries. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is