[Remote] IT Operations Support Specialist

Note: The job is a remote job and is open to candidates in USA. Rise8 is transforming the United States Government and is seeking an IT Operations Support Specialist to support day-to-day internal IT operations for employees. The role involves assisting with onboarding, managing IT support requests, and maintaining IT documentation. Responsibilities Support day-to-day internal IT operations for Rise8 employees Assist with employee on-boarding and off-boarding, including: Creating and disabling user accounts Assigning groups, licenses, and basic access Respond to and manage Tier 1 IT support requests through our ticketing system: Password resets Access issues Basic software and device troubleshooting Follow documented run-books and procedures to complete IT tasks accurately Escalate issues that fall outside of your scope with clear notes and context Help maintain clear and up-to-date IT documentation, checklists, and internal guides Perform basic administration tasks in tools such as: Google Workspace Slack Other approved SaaS applications Assist with routine IT operational tasks like: License tracking Asset inventory updates Periodic access reviews (execution only) Skills 1-4 years of experience in IT support, service desk, or a related role OR relevant education, training, or certifications Basic understanding of user accounts and permissions Basic understanding of common workplace tools (email, chat, file sharing) Strong customer-service mindset and attention to detail Comfortable supporting both technical and non-technical users Exposure to CMMC Level 2 / NIST 800-171–aligned environments or other regulated frameworks Understanding the importance of least privilege, access reviews, and documentation in government-related work Ability to execute IT tasks in compliance-driven environments by following established procedures Experience with Google Workspace & Microsoft 365 Familiarity with ticketing systems (Jira, Zendesk, Freshservice, etc.) Exposure to endpoint management or device support Interest in cybersecurity or IT operations Entry-level certifications (A+, Network+, Security+) Benefits Flexible schedule in a 100% distributed workforce Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage. Retirement: 401k match at 10% gross pay. Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement. Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials. Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store. Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit). Equipment: We offer a MacBook Pro Company Overview Rise8 is a digital transformation business. It was founded in 2019, and is headquartered in Tampa, Florida, USA, with a workforce of 51-200 employees. Its website is