[Remote] IT - Business Analyst/Technical Writer Project Lead for Remote work

Note: The job is a remote job and is open to candidates in USA. Syntricate Technologies is seeking a consultant-level Business Analyst/Technical Writer to support the planning and execution of an Information Security Assessment Program across South Carolina. The role involves quality control, documentation, and reporting on the assessment of information security programs and systems, as well as developing policy and process documentation.

Responsibilities
• Assessment of state-wide, shared, or common services and security controls provided to agencies
• Assessment of agency-owned services and security controls at each state agency
• Tracking progress and resolving issues with each assessment
• Documenting and presenting results from each assessment to agency and division leadership
• Tracking, documenting, and reporting assessment results at the agency, sector, state, or other criterion level for the program
• Gathering requirements and recommendations for program improvement
• Developing policy, plan, process, and procedure documentation for the statewide Information Security Program
• Status reporting of operational support tasks and related work efforts
• Identifying metrics and Key Performance Indicators (KPIs) of processes and their output
• Create, manage, and maintain policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures, desk manuals, and procedural guidelines
• Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and support deadlines, milestones, and activities
• Apply change, risk, and resource management
• Document all meetings attended, directives, and significant phone conversations
• Develop and deliver professional technical program updates to leadership and supporting staff
• Communicate with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Must possess extensive knowledge and expertise in the use of Microsoft Office tools

Skills
• Excellent technical writing skills; technical writing experience
• Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio
• Bachelor's degree or an Associate's degree with 2 years of experience
• Excellent problem-solving ability
• Excellent team player
• Excellent communication (written and verbal) skills
• Ability to work at a high-volume and fast pace
• Strong collaborator and strong ability to meet deadlines
• Ability to identify, map, and support business processes
• Simultaneously manage multiple reporting requirements
• Strong schedule management and planning skills
• Support regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in Visio

Company Overview
• Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. It was founded in 2004, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.syntricatetechnologies.com.

Company H1B Sponsorship
• Syntricate Technologies has a track record of offering H1B sponsorships, with 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.

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