[Remote] Insurance Customer Relations Specialist - REMOTE

Note: The job is a remote job and is open to candidates in USA. AIS Insurance is a company that has been providing trusted insurance solutions for over 55 years, expanding its capabilities across all 50 states. The Insurance Customer Relations Specialist position is focused on servicing and quoting insurance products while providing excellent customer service in a remote work environment.ResponsibilitiesProvide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environmentAnswer incoming customer calls to service and maintain existing accountsOffer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverageResearch, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questionsQuote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary informationMeet pre-defined individual performance objectives based on productivity and customer satisfactionAvailable to work overtime as neededSkillsHigh School diploma or its equivalentActive Resident Property & Casualty Insurance Producer license1+ years customer service experience in the insurance or related industryExcellent verbal and written communication skillsMulti-tasking ability, detail oriented and exceptional organizational skillsStrong interpersonal skills, a team player and the ability to empathize with customersSolid computer and typing skills; PC literate in a Windows environmentAbility to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platformsStrong problem resolution skillsDedicated, quiet workspaceHigh-speed internet via reliable providerAbility to attend virtual meetings and training sessionsKnowledge of multiple insurance carriersKnowledge of multiple state insurance regulationsBachelor's degreeBilingual SpanishBenefitsCompetitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchProfessional development & promotional opportunities Education assistance and training programs Company recognition programMental wellbeing and caregiver support resourcesCompany OverviewAIS Insurance is an insurance company offering commercial, RV, and general liability insurance services. It was founded in 1968, and is headquartered in Cerritos, California, USA, with a workforce of 501-1000 employees. Its website is http://aisinsurance.com.



Apply Now