Experienced Bank and Credit Union Customer Service Representative – Financial Support and Guidance Expert

Welcome to arenaflex At arenaflex, we are at the forefront of digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We are now seeking a highly skilled and dedicated Bank and Credit Union Customer Service Representative to join our team and play a vital role in delivering exceptional customer experiences. Job Overview As a Financial Representative on behalf of our financial institution clients, you will be responsible for assisting customers with a wide range of financial needs. This is an exciting opportunity to gain hands-on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization. You will be working remotely throughout the US, with the option to work onsite if you are located within 30 miles of our Springfield, MO or Monett, MO office locations. Key Responsibilities Providing assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker Assessing the nature of questions or issues and resolving them in a timely manner, with guidance from our financial institution clients Assuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements Communicating the customer's needs/expectations to the appropriate personnel and following escalation procedures to ensure complex support issues are resolved Performing other job duties as assigned Requirements To be successful in this role, you will need to have: At least 1 year of customer service experience Schedule adherence and the ability to work a published break and lunch schedule Proven ability to remain calm in stressful situations Comfort navigating multiple systems while assisting customers/members Clear and understandable communication skills Ability to work a variety of shifts, including nights, weekends, and holidays (closed Thanksgiving and Christmas) Reliable internet connection with a minimum download speed of 20 mbps and upload speed of 10 mbps Preferred Qualifications While not essential, it would be beneficial to have: Customer service and multi-tasking skills Ability to listen to and empathize with the customer/member Ability to use tools provided for first call resolution Self-developer, takes initiative on career path Experience in call center, bank, or credit union industries Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Bank and Credit Union Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role Ongoing coaching and feedback to help you achieve your career goals Opportunities for career advancement and professional growth within the organization Work Environment and Culture At arenaflex, we pride ourselves on our exceptional culture and commitment to our employees. We believe in: Doing the right thing, doing whatever it takes, and having fun Recognizing the value of our associates and believing in their well-being Offering outstanding benefit programs to ensure the physical, mental, and financial well-being of our people Creating a culture of commitment, where we work together to achieve great things Compensation and Benefits We offer a competitive salary range of $34,320-$37,500 per year, as well as a range of benefits, including: Shift differential for night and weekend shifts Comprehensive benefits package, including medical, dental, and vision insurance 401(k) retirement plan and other savings options Opportunities for career advancement and professional growth Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a positive and supportive work environment, where our employees can thrive and grow. Don't miss out on this chance to join our team and make a real difference in the lives of our customers and members. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job