[Remote] Installer/Trainer

Note: The job is a remote job and is open to candidates in USA. CaptionCall by Sorenson is an industry leading provider of language services for the Deaf and hard-of-hearing. They are seeking a caring, customer service oriented Installer/Trainer to train customers on using CaptionCall phones and promote the service, while also performing installations and troubleshooting. Responsibilities Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Assist Outreach Specialist with lead generation activities as needed Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary Other duties as assigned Skills High School Diploma or GED Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized and punctual Ability to adapt to constantly changing environments Able to sit/stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance required Basic computer knowledge and experience Sales experience Experience working in the hearing health field Experience working with senior citizens Benefits Cell phone and tablet provided Mileage reimbursement Remote field work Company Overview CaptionCall by Sorenson provides captioned telephones to those who have hearing loss and have difficulty hearing on the telephone. It was founded in 2010, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship CaptionCall by Sorenson has a track record of offering H1B sponsorships, with 6 in 2025, 2 in 2024, 9 in 2023, 3 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.