Remote Inside Sales Coordinator Supervisor - Waste Management Industry Expert Needed

Join a Premier Waste Management Services Company as a Remote Inside Sales Coordinator Supervisor At Kelly®, we're passionate about connecting talented professionals with their dream jobs. We're now seeking an experienced Inside Sales Coordinator Supervisor to lead a team at a renowned waste management services company in a fully remote work environment. If you're looking for a role that offers career growth, a positive company culture, and the opportunity to make a real impact, this could be the perfect fit. About the Company and Role Our client is a leading waste management services company dedicated to providing exceptional customer experiences and innovative waste management solutions. As a Remote Inside Sales Coordinator Supervisor, you will play a crucial role in driving sales performance, coaching a team of customer service specialists, and ensuring the delivery of outstanding customer service. Key Responsibilities Serve as a role model and coach to motivate customer service specialists to achieve or exceed sales targets, focusing on quality, performance, and delivering a differentiated customer experience. Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments, and ensuring Consultants provide a positive customer experience. Utilize Department Performance Management procedures to analyze individual and team performance, administering coaching support to address and improve sales behaviors and performance. Meet regularly with Consultants and Sales Leadership to review sales activity, CRM data, customer retention, and sales performance compared to goals. Engage employees in developing creative ideas to impact company goals, using talent development strategies to exceed company metrics. Monitor CRM data for team performance, including opportunities, leads, activities, and cases to ensure effective CRM tool usage. Develop team members by regularly following up on documented IDP progress to ensure alignment with career goals. Conduct one-on-one coaching, role-plays, team meetings, and huddles in a virtual environment to drive continuous department improvement. Foster a diverse and inclusive environment, nurturing and supporting employee engagement. Proactively identify compliance and quality improvements, initiating corrective actions as necessary. Role model the company's customer service core value, Customer Zeal. Establish a team culture that passionately serves internal and external customers by exceeding service culture expectations. Collaborate with Republic Services leadership and peers on projects related to systems, processes, or inter-department initiatives. Perform staffing-related activities, including recruiting, hiring, onboarding, goal setting, monitoring, measuring, and coaching performance. Maintain a thorough knowledge of the company's products and services to help grow targeted revenue and contribute to company goals. Essential Qualifications Minimum 2 years of experience in a customer service or higher volume sales environment. Experience responding to inbound customer inquiries, upselling, and closing new business opportunities. High School Diploma required. Excellent communication, interpersonal, and presentation skills. Ability to work with team members and all levels within the organization. Sound analytical problem-solving skills. Ability to provide leadership, development, and direction to a sales team. Preferred Qualifications Waste or service industry experience. Previous experience in a supervisory or leadership role. Knowledge of CRM tools and sales performance management. Skills and Competencies To succeed in this role, you'll need to possess: Strong leadership and coaching skills. Excellent communication and interpersonal skills. Ability to analyze sales data and performance metrics. Strong problem-solving and analytical skills. Ability to work in a fast-paced, dynamic environment. Proficiency in CRM tools and Microsoft Office. Strong customer service and sales acumen. Career Growth and Development As a Remote Inside Sales Coordinator Supervisor, you'll have opportunities for career growth and professional development. You'll be working with a premier waste management services company, gaining valuable experience, and developing skills that can be applied to future leadership roles. Work Environment and Company Culture Our client values a positive and inclusive company culture, fostering an environment where employees feel welcomed, valued, and heard. As a remote worker, you'll be part of a distributed team that prioritizes collaboration, innovation, and customer satisfaction. Compensation and Benefits The pay rate for this role is $25-$27 per hour, with a competitive salary and benefits package. You'll also enjoy the flexibility of working remotely, with the opportunity to work from anywhere. Why Apply? If you're a motivated and experienced sales professional looking for a leadership role, we encourage you to apply. You'll have the opportunity to: Work with a premier waste management services company. Develop your leadership and coaching skills. Drive sales performance and customer satisfaction. Be part of a positive and inclusive company culture. Enjoy a competitive salary and benefits package. Ready to Take the Next Step? If you're ready to join a dynamic team and take on a challenging leadership role, we invite you to apply now. Please submit your application, and our team will review your qualifications. Don't miss this opportunity to advance your career and make a meaningful impact in the waste management industry. Apply today! Apply for this job