[Remote] Inside Sales Account Executive - South Atlantic

Note: The job is a remote job and is open to candidates in USA. WM is a leading waste management company, and they are seeking an Inside Sales Account Executive to support the South Atlantic market area. The role involves managing existing customer accounts, generating new business, and ensuring high customer satisfaction through a consultative retention approach.ResponsibilitiesServe as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationshipsAlign Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skillsNegotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skillsResolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issuesCommunicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authorityCollaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriateUse Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)Prepare reports as needed and/or handle general administrative duties as appropriateSkillsHigh School Diploma or GED (accredited)1 year WM experience or 5 years of business-to-business account management at a proficient levelAbility to effectively convert customer cancellation requestsAbility to build relationships (highly competent)Ability to set goalsProficient in time managementProficient in computer skillsHigh impact communicationPlanning and organizationAbility to negotiate (highly competent)Financial acumenBenefitsMedicalDentalVisionLife InsuranceShort and Long Term DisabilityEmployee Stock Purchase Program (ESPP)401K (4.5% with NO vesting period)Generous vacation and sick timeAnnual education assistance benefitCompany OverviewWM is North America's leading provider of integrated environmental solutions. It was founded in 1968, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.wm.com/.



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