[Remote] HR Employee Services Specialist

Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The HR Employee Services Specialist supports day-to-day HR operations, ensuring a positive employee experience through accurate execution of HR processes and responsive support. Responsibilities Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail Support I 9 processing and employment verification in compliance with federal requirements Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners Maintain accurate employee records within HR systems and ensure data integrity Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs Communicate clearly and professionally with employees, HR partners, and internal stakeholders Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership Support ongoing HR initiatives, audits, and process improvements as needed Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations Manages multiple tasks and priorities simultaneously while meeting deadlines Effectively tracks work, follows through on open items, and maintains clear documentation Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests Ensures issues are appropriately routed, monitored, and closed with clear communication Understands when to resolve issues independently and when to escalate to the appropriate HR partner Skills Associate's degree or equivalent work experience 1+ year of relevant HR or administrative experience Familiarity with basic HR terminology, policies, and processes Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams Outstanding written and verbal communication skills Demonstrated ability to work in a high volume, fast paced environment Strong customer service orientation with a proactive and solution focused approach Extremely detail oriented with the ability to multitask and manage competing priorities Highly responsive and organized Bachelor's degree in human resources, communications, or a related field Experience working in healthcare or a healthcare adjacent environment Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting Benefits Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Company Overview Established in 1993, HarmonyCares, formerly U.S. Medical Management LLC (USMM), offers comprehensive home-based healthcare services. It was founded in 1993, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is