[Remote] Group Premium Services Representative -Remote

Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a detail-oriented professional to join their team as a Group Premium Services Representative. The role involves ensuring timely and accurate group premium processing and collection while addressing customer inquiries and maintaining data integrity. Responsibilities Perform premium processing, address customer inquiries, and maintain confidentiality. You'll resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness Analyze statements, oversee premium payments for groups, and uphold data integrity in company systems Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries Identify and communicate premium and eligibility errors as needed Maintain certholder eligibility and premium application. Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations Skills Strong background in working with numbers in a billing capacity Ability to operate a computer keyboard and calculator, as well as proficient typing and data entry skills with strict attention to detail Excellent customer service and relationship building skills Adaptability and the ability to learn quickly Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico Advanced Microsoft Excel knowledge Experience in professional office roles involving insurance products, and accounting Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection Benefits 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. Company Overview Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals. It was founded in 1909, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is