**Experienced Customer Service Manager – Automotive Repair and Insurance Liaison**

Join blithequark, a leading provider of innovative solutions in the automotive repair industry, as we seek an experienced Customer Service Manager to lead our customer-facing team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing customer expectations, and driving business growth through effective communication and technical expertise. **Job Summary:** We are looking for a highly skilled and motivated Customer Service Manager to join our team at blithequark. As a Customer Service Manager, you will be the primary point of contact for customers, insurers, and other stakeholders, providing exceptional service and support throughout the repair process. You will work closely with our repair and teardown technicians to ensure accurate and complete estimates, manage customer expectations, and drive business growth through effective communication and technical expertise. **Key Responsibilities:** * Immediately respond to customer phone calls and pages to the front, providing a complete explanation of the repair process and managing customer expectations throughout the process * Secure authorization and signatures on all required documents directly with the customer or through the Customer Service Assistant (CSA) * Verify the accuracy and completeness of all check-in information in CCC Information Service (CCC1) * Prepare complete and agreed repair scope with the technician, insurer, and/or customer * Promptly prepare complete and accurate preliminary and supplemental estimates * Promptly notify the CSA when the estimate is complete and authorized * Promptly respond to customer, insurer, or other employee inquiries * Maintain proper documentation in the RO File and in ICM * Balance the RO File daily to include credits and outstanding invoices * Personally QC the vehicle and place signature on the QC sheet before delivery * Schedule and personally deliver the vehicle to the customer and ask for future and referral business * Maintain production standards, A/R, and financials as set forth by management * Maintain standards as presented in the ICC Employee Handbook **Overview:** As a Customer Service Manager at blithequark, you will be the marketing, sales, and technical liaison between the company, the customers, and insurance companies. Your primary responsibility will be to work with the assigned repair and teardown technicians to reach a complete, accurate, and agreed scope of repair. This requires educating, informing, and managing customer expectations, as well as possessing the necessary technical expertise to write and explain complete estimates. **Essential Qualifications:** * 3+ years of experience in a customer-facing role, preferably in the automotive repair industry * Proven track record of delivering exceptional customer service and managing customer expectations * Strong technical knowledge of automotive repair processes and procedures * Excellent communication and interpersonal skills * Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to maintain accurate and complete documentation and records **Preferred Qualifications:** * Experience working with CCC Information Service (CCC1) and other industry-standard software * Knowledge of automotive repair estimating and documentation procedures * Experience working with insurance companies and managing claims * Strong leadership and management skills, with the ability to motivate and guide a team * Ability to work effectively in a team environment and build strong relationships with colleagues and stakeholders **Skills and Competencies:** * Strong customer service and communication skills * Technical knowledge of automotive repair processes and procedures * Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to maintain accurate and complete documentation and records * Strong leadership and management skills, with the ability to motivate and guide a team * Ability to work effectively in a team environment and build strong relationships with colleagues and stakeholders **Career Growth Opportunities and Learning Benefits:** As a Customer Service Manager at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. We offer a range of training and development programs to help you achieve your career goals, including: * On-the-job training and mentorship * Industry-standard software training and certification * Leadership and management development programs * Opportunities for professional growth and advancement **Work Environment and Company Culture:** blithequark is a leading provider of innovative solutions in the automotive repair industry. We are committed to delivering exceptional customer experiences and building strong relationships with our customers, insurers, and other stakeholders. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * Retirement savings plan and matching program * Paid time off and holidays * Opportunities for professional growth and advancement **Conclusion:** If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, while delivering exceptional customer experiences and driving business growth. Apply now to join our team and take your career to the next level! Apply for this job