[Remote] Field Technical Support

Note: The job is a remote job and is open to candidates in USA. Trimble Inc. is a company headquartered in Portsmouth, New Hampshire, that specializes in empowering heavy civil construction companies. They are seeking a Field Technical Support Engineer to provide technical assistance to clients, troubleshoot issues, and document support interactions. Responsibilities Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality, performance, and hosted software services Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors Assist customers with software upgrades, migration, and transformation Monitors, tracks, and documents customer support calls and activities in the CRM system Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers Assist other departments with technical issues Participates in monthly meetings with management in regard to departmental improvements Maintains a well-organized case list and adheres to documentation rules for every client interaction Owns every issue they touch, researching difficult issues and appropriately handling escalations as needed Stays alert to trends, patterns, or sensitive issues and communicates them to the team Effectively document issues/feedback from customers for use by Development in research and resolution of defects Skills College degree in a field suitable to the role Experience working in similar role and environment Solid knowledge of relational database concepts Highly motivated self-educator Natural troubleshooting instincts Telephone support experience and/or a background in technical training Expertise with Microsoft Windows desktop and server operating systems, including experience with Microsoft networking Expertise with Google products Excellent verbal, written, and problem-solving skills Strong communication and interpersonal skills that demonstrate the ability to interact effectively with a wide variety of personalities both inside and outside of the company Ability to understand customer concerns, to take ownership of those concerns, and utilize the necessary resources to resolve those concerns Benefits Medical Dental Vision Life Disability Time off plans Retirement plans Tax savings plans for health, dependent care and commuter expenses Paid Parental Leave Employee Stock Purchase Plan Company Overview Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. It was founded in 1978, and is headquartered in Westminster, Colorado, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Trimble Inc. has a track record of offering H1B sponsorships, with 62 in 2025, 61 in 2024, 43 in 2023, 52 in 2022, 51 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.