[Remote] Field Service Engineer - Los Angeles

Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a leading company that supports scientists in making discoveries that enhance the quality of life. The Field Service Engineer will be responsible for the installation, maintenance, and repair of Agilent instruments at customer laboratories, ensuring optimal operation and customer satisfaction.ResponsibilitiesInstall and optimize hardware, software, and network products and configurations at customer sitesDiagnose and resolve product performance problems to ensure optimal operationPerform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and proceduresDrive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed. Advise customers on preventive maintenance and configurations to enhance product performanceRespond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operationsDeliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: design is not included)Serve as an internal resource on technical issues and manage product escalationsCollaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customersDeliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or customers as neededCalibrate equipment on-site for large volume customersQualify leads to support sales effortsConsent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification, certification to perform required work, and adherence to customer health and safety standardsSkillsMust consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sitesMinimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field1-2 years of experience with troubleshooting and problem-solving experienceCandidates with good verbal and written communication skillsThis position requires transportation to support customersApplicants must have their own means of transportation for mileage reimbursement if a company vehicle is not providedMust enjoy visiting customers, and that may include occasional overnight stays if neededYou must have a valid driver's licenseA Bachelor's degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferredBenefitsEligibility for bonusStockBenefitsReimbursement for personal vehicle usageCompany OverviewAgilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers. It was founded in 1999, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.agilent.com.Company H1B SponsorshipAgilent Technologies has a track record of offering H1B sponsorships, with 51 in 2025, 56 in 2024, 58 in 2023, 70 in 2022, 64 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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