[Remote] EverPro - Customer Success Manager, Technical Onboarding (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. As a Customer Success Manager – Technical Onboarding, you will ensure new customers have a smooth onboarding experience, guiding them through the setup of their AI systems and maintaining clear communication throughout the process.ResponsibilitiesServe as one of the primary points of contact for new customers during onboarding, delivering a consultative and polished client experienceConduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy and strong performance before go-liveConfigure customer accounts, integrations, and workflows across the ZyraTalk platformCollaborate closely with Product, Engineering, and Customer Success teams to solve onboarding challenges and ensure a smooth technical setupCommunicate clearly with clients regarding onboarding progress, configuration decisions, and technical work completedTroubleshoot issues, escalate when needed, and guide customers on best practices that maximize early adoptionMaintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverablesDrive each account toward a fast, successful, and confident go-live while ensuring quality and accuracy at every stepSkillsMinimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaSStrong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configurationExcellent communication skills and confidence in client-facing conversationsA methodical approach to testing, quality assurance, and problem-solvingAbility to manage multiple onboarding workflows simultaneously without sacrificing accuracyFamiliarity with CRM systems for trackingExperience with platforms like ServiceTitan, Housecall Pro, Service Fusion, and other FSMs is a major bonusExperience with AI-driven products, customer communication platforms, or home-services software is a strong plusBonus: 1-3 years of experience in the home service industryBenefitsFlexibility to work where/how you want within your country of employment – in-office, remote, or hybridContinued investment in your professional developmentDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramCompany OverviewEverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.



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