[Remote] EverCommerce Payments - Payment Activation Specialist (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform focused on digitally transforming the service economy with tailored SaaS solutions. They are seeking a Payment Activation Specialist to train small business owners on their SaaS payments features and drive early product adoption through high-volume outreach. Responsibilities Rapidly engage merchants through high-volume outbound calls to drive early payments adoption Develop strong working knowledge of our payments platform and workflows to educate and guide our customers on features to collect online payments Deliver concise, action-oriented activation conversations focused on enabling merchants to process payments immediately, including key topics such as rates, funding timelines, refunds, chargebacks, and deposits Execute short, efficient calls to troubleshoot blockers, confirm readiness, and move merchants to their first successful transaction Proactively follow up with merchants using a high-touch, high-cadence outreach approach (calls, emails, automated nudges) to ensure payments are processed without delay Activate new users by walking them through their first live transaction end-to-end, from initiation to deposit confirmation, reinforcing confidence in the payments experience Capture common merchant objections, questions, and friction points, and relay actionable feedback to Product and Operations to improve speed, usability, and conversion Skills 1 – 2 years in business-to-business Sales, Business Development, or Customer Success Bilingual in English and Spanish required Ability to influence behavior and apply a consultative approach to customer service Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently Excellent interpersonal and telephone sales skills are required Ability to multitask, take direction, and execute with precision Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment Must be eligible to work without sponsorship Previous payment processing/ API related experience a plus Benefits Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Company Overview EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is