[Remote] Employee Navigator Support Analyst (Remote)
Note: The job is a remote job and is open to candidates in USA. Patriot Growth Insurance Services is a national insurance services firm focused on innovative solutions in the industry. They are seeking a detail-oriented Employee Navigator Support Analyst to manage the Employee Navigator systems and provide support to broker clients throughout their customer journey.
Responsibilities
ā¢ Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals
ā¢ Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software
ā¢ Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution
ā¢ Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency
ā¢ Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN
ā¢ Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies
Skills
ā¢ Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues
ā¢ Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required
ā¢ Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving
ā¢ Strong organizational skills to manage and prioritize customer inquiries effectively
ā¢ Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance
ā¢ Motivated to continually improve personal knowledge, client satisfaction, and the product itself
ā¢ Excellent interpersonal and communication skills (both oral and written)
ā¢ Proficient with use of Microsoft Office Suite and products
ā¢ A passion for being part of a team that drives our company to industry leadership
ā¢ Ability to establish and maintain effective working relationships with both peers and clients
ā¢ Authorized to work in the U.S. without sponsorship
Benefits
ā¢ Medical, Dental, and Vision Benefits
ā¢ Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
ā¢ Company paid Short-Term Disability, Long-Term Disability and Group Term Life
ā¢ Company paid Employee Assistance Program
ā¢ Paid Parental Leave
ā¢ Paid holidays
ā¢ Personalized PTO
ā¢ 401 (k)
Company Overview
ā¢ In partnership with a multitude of insurance companies, we are qualified and committed to producing a tailored insurance protection program to meet your needs. It was founded in 1957, and is headquartered in Garden City, New York, USA, with a workforce of 11-50 employees. Its website is https://www.jpins.com.
Apply Now
Apply Now
Responsibilities
ā¢ Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals
ā¢ Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software
ā¢ Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution
ā¢ Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency
ā¢ Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN
ā¢ Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies
Skills
ā¢ Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues
ā¢ Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required
ā¢ Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving
ā¢ Strong organizational skills to manage and prioritize customer inquiries effectively
ā¢ Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance
ā¢ Motivated to continually improve personal knowledge, client satisfaction, and the product itself
ā¢ Excellent interpersonal and communication skills (both oral and written)
ā¢ Proficient with use of Microsoft Office Suite and products
ā¢ A passion for being part of a team that drives our company to industry leadership
ā¢ Ability to establish and maintain effective working relationships with both peers and clients
ā¢ Authorized to work in the U.S. without sponsorship
Benefits
ā¢ Medical, Dental, and Vision Benefits
ā¢ Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
ā¢ Company paid Short-Term Disability, Long-Term Disability and Group Term Life
ā¢ Company paid Employee Assistance Program
ā¢ Paid Parental Leave
ā¢ Paid holidays
ā¢ Personalized PTO
ā¢ 401 (k)
Company Overview
ā¢ In partnership with a multitude of insurance companies, we are qualified and committed to producing a tailored insurance protection program to meet your needs. It was founded in 1957, and is headquartered in Garden City, New York, USA, with a workforce of 11-50 employees. Its website is https://www.jpins.com.
Apply Now
Apply Now