[Remote] Dispatcher/Router Combo

Note: The job is a remote job and is open to candidates in USA. WM India is a company seeking a Dispatcher/Router Combo to facilitate communication with drivers and assist with problem resolution during routes. The role involves dispatching drivers, optimizing routes, and ensuring customer satisfaction while managing service orders and resolving service issues. Responsibilities • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. • Works with sites and the service department to optimize routes based on needs of the customer. • Determines the daily level of driver staffing to provide best mix of responsiveness and productivity • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. • Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area. • Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues • Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field. Skills • 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively • Experience multi-tasking in a fast-paced work environment with excellent organizational skills. • Dispatch, Routing and Logistics experience preferred • Bilingual: Spanish/English a Plus! Education Requirements • High School Diploma or G.E.D. Benefits • Medical • Dental • Vision • Life Insurance • Short-Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days Company Overview • WM India is part of WM, a leader in environmental services industry, headquartered in Houston, Texas. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is Apply tot his job