Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD/month + 15% bonus based on KPI Schedule: see below • 8-hour shifts (5 days) - Mon, Tues, Thurs, Fri and Sat • Start time: 9 am PST • Finish time : 6 pm PST • Lunch break period: 30 min and two 15 min break • Available for extra hours if needed Job Overview Our client provides convenient, stress-free mobile pet grooming services. Their fully equipped vans bring personalized, high-quality grooming right to clients’ homes. They prioritize pet safety, comfort, and exceptional customer care as part of a trusted national franchise. Join their team to work with a passionate, supportive group dedicated to making every pet look and feel their best. Responsibilities: • Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope. • Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations. • Capturing accurately the appropriate information to set up an appointment for the customer. • Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers. • Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter. • Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs. • Review of the schedule at the end of the day for completed appointments, verifying charges and payments. • Take credit card payments over the phone, especially when groomers are outside of cell service. • Run and analyze reports to assist in gaining and improving client retention. • Keep management and other dispatchers informed of any issues, actions, or problems. Qualifications, Skills, and Key Competencies: • Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. • 2+ years of Customer Service or relevant experience. • Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills. • The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes within the SF Bay Area. • Working knowledge of Google docs and sheets or Microsoft Word and Excel. • Ability to multitask and manage multiple calls or issues at the same time. • Positive attitude and a team player – we thrive on good vibes and supporting each other! • Being a dog lover is definitely a plus! • English & Spanish speaker Benefits: • Embrace the remote life! Work from the comfort of your home • Work-life balance • International experience • Learning & Development • Paid time off - 5 days per year • US holidays off - 6 paid holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day) Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job