[Remote] Director, Process Re-Engineering and Diagnostics- Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving health and vitality through efficient and effective processes. The Process Re-engineering & Diagnostics Director will lead transformation efforts to identify and implement high-impact improvements across the enterprise. Responsibilities • Lead rapid hypothesis-driven diagnostics across functions, processes, and value streams • Analyze cost, capacity, cycle time, demand, rework, and complexity drivers • Identify root causes of inefficiency—not just symptoms. Quantify opportunity size and prioritize initiatives based on value, feasibility, and speed to impact • Lead end-to-end process re-engineering, including: • Elimination of non-value-add activities • Simplification and standardization (AI/automation opportunities) • Identification of org design, GCC, vendor optimization opportunities • Design future-state processes aligned to enterprise standards and strategy. Ensure redesigned processes are practical, executable, and scalable • Act as a hands-on execution leader, embedding with business teams as needed • Drive rapid decision-making and issue resolution during re-engineering efforts • Partner with PMO to transition initiatives into structured execution when appropriate • Partner with Data & Analytics to leverage insights for diagnostics and performance tracking • Identify opportunities for automation, AI, workflow, or technology enablement tied to redesigned processes • Collaborate with HR and GCC leads on workforce, role clarity, and location strategy implications • Navigate resistance by grounding recommendations in data and operational reality • Codify repeatable diagnostic and re-engineering methodologies, tools, and playbooks • Partner with Change Management to ensure adoption and sustainability Skills • 10+ years of experience in process re-engineering, operational transformation, or enterprise consulting • Proven track record delivering measurable efficiency and effectiveness outcomes • Strong analytical skills with the ability to translate data into action • Experience leading cross-functional teams in complex organizations • Executive presence and comfort operating with senior leaders • Background in Lean, Six Sigma, or equivalent process excellence methodologies • Experience in Finance, Operations, or Corporate Functions transformations • Exposure to automation, AI, or technology-enabled process redesign Benefits • Medical • Vision • Dental • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • A minimum of 18 days of paid time off per year • Paid holidays Company Overview • We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Cigna Healthcare has a track record of offering H1B sponsorships, with 442 in 2025, 335 in 2024, 324 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job