[Remote] Director of Client Engagement

Note: The job is a remote job and is open to candidates in USA. Veterinary Innovative Partners (VIP) is a veterinarian-owned and operated network of boutique hospitals dedicated to providing exceptional care for pets and their owners. The Director of Client Engagement will develop and implement strategies to enhance client retention and optimize communication, while collaborating with hospital teams to ensure alignment with real-world needs. Responsibilities • Develop and implement data-driven strategies to strengthen client retention and optimize communications across the client journey. • Translate strategy into actionable programs that deliver measurable results in loyalty, engagement, and lifetime client value. • Design, test, and optimize client messaging that increases open and click-through rates, enhances engagement, and builds long-term loyalty. • Oversee communication across multiple platforms including email, SMS, and app-based tools (e.g., Pet Desk). • Leverage tools such as Qualtrics, Pet Desk, and appointment reminder systems to deliver seamless, personalized client experiences. • Apply data analysis and AI-driven insights to enhance communication strategies and operational efficiency. • Visit hospitals and engage directly with clients to gather insights and ensure strategies align with real-world needs. • Collaborate with hospital teams to implement engagement best practices. • Define and track KPIs related to client satisfaction, retention, and engagement. • Prepare and present regular reports, turning insights into actionable improvements. Skills • 8+ years of progressive experience in client engagement within the veterinary industry. • Travel Requirement: Approximately 25-30% -> Must be comfortable representing the organization in both client-facing and internal leadership settings. • Proven success in client retention strategies, communication program development, and technology-enabled engagement. • Experience leading teams and collaborating cross-functionally at both strategic and tactical levels. • Experience identifying and leveraging the most effective communication channels (email, SMS, apps, reminders, etc.) to reach and retain existing clients. • Advanced knowledge of Qualtrics, Pet Desk, and appointment reminder tools, with strong ability to interpret data and apply insights to strategy. • Strong ability to leverage AI for best-in-class efficiencies. • Deep understanding of veterinary client engagement, retention, and communication best practices. • Proven expertise in developing creative and effective communication strategies. • Strong knowledge of digital communication platforms (email, SMS, apps, reminders). • Ability to analyze data, track KPIs, and apply insights to optimize strategy. • Strong presentation and interpersonal skills with the confidence to engage directly with clients and hospital teams. • Inspirational leadership style with experience fostering high-performing, collaborative teams. • Excellent communication, organizational, and project management skills. • Demonstrated VIP Core Values. Education Requirements • Bachelor’s degree in Business, Marketing, Communications, or a related field. Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development • Discounted healthcare for personal pets Company Overview • Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, Virginia, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job