[Remote] Customer Support Technician (2026)

Note: The job is a remote job and is open to candidates in USA. SkySlope is a growing company headquartered in Sacramento, California, focused on providing software solutions for the real estate industry. They are seeking a Customer Support Technician to deliver exceptional support to customers, resolve technical issues, and contribute to the efficiency of the support team. Responsibilities Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport Contributing to the efficiency of the software support department, while also supporting their team members Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having Troubleshooting technical issues and maintaining strong communication with the customer throughout the process Identifying, testing, and escalating websites issues to QA as necessary Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies Skills Experience providing a high level of customer service, preferably in a technology environment or call center Experience multi-tasking multiple responsibilities Experience with both Microsoft and Mac platforms Experience using a variety of different web browsers Ability to type 40+ WPM Excellent written and verbal communication skills Excellent teamwork skills Benefits Medical Insurance – Company pays flat dollar amount towards premium Dental Insurance – Company pays 75% of monthly premium only on Base Plan Vision Insurance – Company pays 100% of monthly premium Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000. Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being. Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident. Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness. Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs. Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan. 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter. Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires 16 Paid Holidays Bereavement Leave – Company will provide you with the following off to grieve the loss of a loved one. Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more… Pet Insurance through Nationwide- 50%, 70% reimbursement plans available through Nationwide with options for wellness. Paid Parental Leave - All full-time regular employees are eligible for SkySlope’s Paid Parental Leave program. Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet. Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles. $1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark. Company Overview SkySlope is the industry-leading digital transaction management platform for real estate professionals. It was founded in 2011, and is headquartered in Sacramento, California, USA, with a workforce of 201-500 employees. Its website is