[Remote] Customer Support Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Alera Group is a rapidly growing company that specializes in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. They are seeking a Customer Support Operations Specialist to provide employee benefits support, manage cases, and collaborate with business consultants to ensure service excellence. Responsibilities Provide employee benefits support, handling inbound and outbound calls and emails, managing cases, and ensuring accurate and timely processing of employee accounts in HR, Lumity, and carrier systems Support business consultants and employer groups, proactively collaborating to resolve employee issues, meet service-level expectations, and identify potential downstream impacts Manage fluctuating support volumes, especially during Open Enrollment, by multitasking across multiple systems and escalating issues internally as needed to ensure service excellence Skills Ability to obtain and maintain Life/Health Agent licenses Customer service experience in a professional or corporate environment Proficiency with spreadsheets, Gmail, chat and call center tools Ability to navigate multiple systems and carrier platforms simultaneously Strong verbal and written communication skills Proven critical-thinking ability to identify issues, analyze information, and clearly communicate relevant details Benefits Medical Dental Life and disability insurance 401k Generous paid time off Much more Company Overview Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is