[Remote] Customer Support Consultant - Evening Shift (Remote from Croatia)
Note: The job is a remote job and is open to candidates in USA. Sendcloud is a leading shipping solution provider aiming to automate shipping processes for e-commerce. The Customer Support Consultant will assist and inform B2B customers, helping them to independently make the right decisions regarding their shipments while ensuring professional support through various communication channels. Responsibilities • Help and inform customers to make the right decisions themselves • Support B2B customer group in a professional way and come up with solutions where necessary • Handle inbound calls, chats, and tickets via the Zendesk system • Answer questions about software, shipments, and other customer issues Skills • Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions • Your communication skills are • Multitasking is your second nature and you have a pro-active and commercial mindset • You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday) • You are based in the Netherlands • Fluent in a second language such as: Dutch/Spanish/French/Italian/German • Previous experience in Customer Support • Knowledge of online products / e-commerce and/or SaaS (Software as a Service) Benefits • Work within a vibrant, evolving, young and International company certified Great Place to Work! • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday • After 3 years of employment, you get a mini-sabbatical of 4 weeks • Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) • Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup • Access to many different discount programs, shop til you drop! Company Overview • SendCloud is an all-in-one shipping platform that connects online retailers to shipping carriers to save them time and money. It was founded in 2012, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a workforce of 201-500 employees. Its website is Apply tot his job