[Remote] Customer Support Associate (Seasonal)

Note: The job is a remote job and is open to candidates in USA. Underdog is the fastest-growing sports gaming company, dedicated to making sports more enjoyable for fans. They are seeking a Customer Support Associate to provide exceptional support through effective communication, assist with user inquiries, and ensure a seamless onboarding experience for users of their app. Responsibilities • Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard • Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments • Create a lasting impression on every user through transparent, open, and honest communication • Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations • Show up everyday with a positive attitude and excited to help the team collectively reach its goals • Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions • Offer comprehensive technical assistance to both Web and Mobile app users • Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app Skills • Flexible weekday & weekend availability due to varying shifts • An optimistic and proactive individual, dedicated to finding solutions • A versatile team player, adept at navigating diverse situations with ease • A clear and concise communicator, with an emphasis on writing skills • A receptive individual who embraces new perspectives and approaches • An insatiably curious learner, driven to acquire new knowledge daily • A customer service expert, delivering exceptional support by showcasing deep product expertise • Proficient multitasker, committed to delivering high-quality work across various tasks • Experience with Intercom (or other ticketing processor systems) • Fantasy Sports and/or Sports Betting knowledge • 1-2 years of customer support or related experience Company Overview • We’re the fastest-growing sports gaming company ever. Our mission is to build innovative games and products for American sports fans. It was founded in 2020, and is headquartered in Brooklyn, New York, USA, with a workforce of 201-500 employees. Its website is Apply tot his job